Broke Atlas

[flexyfool]

I have to eat crow on this. A while back I claimed the Atlas was strong enough for all but super heavy rigs and maybe Ultra 4. Well, my 5:1 Atlas has been making groaning and knocking sounds in 4LO when coasting. It's gotten worse over the past couple months. I pulled it and found broken teeth. Two on the main shaft and quite a few on the rear gear. None on the front gear. Everything is tight so I have to blame it on simply overloading the gears. I'm surprised, but not especially annoyed since the unit lasted 10 years.

 

[STAG]

So how much are you selling it for?

 

[Herzog]

10 years is a pretty good run with the type of abuse we put them through! I think I'm 11 or 12 years on my 4.3:1. (in it's 3rd rig...) Still kicking!

 

[Bart]

10 years is a pretty good run with the type of abuse we put them through!

This. Glad you found it before catastrophic failure.

 

[TEAM FRED]

Easy fix. Also some of the best people to deal with for repair.

 

[benjy]

Easy fix. Also some of the best people to deal with for repair.

I totally agree. I had to replace the input shaft on mine last year, and they were great to work with. I called them once or twice for help and they happily answered all of my questions.

 

[flexyfool]

Average customer service so far for me. AA won't cover it under warranty; even though, the web site says lifetime warranty for the case and gears with the usual blah blah blah disclaimers. AA says it is too old, and the design has changed so a complete set of gears, input shaft, and rebuild kit is needed. That's like 3/4 of a new unit. Basically, if your Atlas is built before '07 or thereabouts, you're screwed if something happens to the gears. I'm waiting on a quote.

 

[flexyfool]

Advance Adapters customer service no longer responds to my Emails. Great customer service? Not.

 

[UFAB]

Just ordered a few t-cases. Service was great. Only took 13 days to get.

As for a heavily used t-case over 5 years old. Not sure anyone out there would warranty.

Part of the sport^hobby. Things break and they cost loads to fix.

I would send it to atlas to rebuild. Shipping round trip 200 bones

Complete bearing replacement and seals 350 bones

3 hours of their labor

Plus a set of gears

Cheaper to buy a new one or a used one.



Sent from my SPH-L720 using Tapatalk 2

 

[flexyfool]

Cheaper to buy a new one or a used one.

Yeah. I agree. Actually, I bought a new unit before removing the old. The new unit arrived in less than 2 weeks. I've done $15K worth of business with AA over the years. I like the products and have had things delivered on time mostly. The only issue was some minor brake stuff that took months to arrive.

I just think people should know that AA won't honor the advertised lifetime warranty for gears and case. It's probably SOP. A surprisingly large number of companies do not cover warranty (or even pay suppliers) unless under threat of a lawsuit.